Effective Date: September 14, 2015
Data Collected for our Clients through our Platform(s)
Vivastream Platforms such as Audience Intelligence Engine, collect information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to Vivastream’s client (the data controller). If you submit a request to have your data removed to us, we will respond to this request within 30 days. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients. We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Vivastream will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
User Information Collected.
This information may include:
- Personal Information such as your name, company, address, email address, phone number, title, that you provide directly when you register on our Sites, make an online requests, or inquire about the Vivastream platform.
- Personal Information provided directly by our customers, their clients or their representatives, including but not limited to name, company, title, usernames and passwords.
- Passively Collected Information, including through the use of “cookies” or other similar technologies as described below, such as IP addresses, web browser and operating system information, date and time of visits on the Audience Intelligence Engine platform, and the web pages your internet browser visits when browsing any Sites and Services; and aggregate, non-Personal Information, such as the number of hits per week or per web page.
Use of the User Information collected by Vivastream
Vivastream does not (i) sell or trade PII to third parties or (ii) transfer it for any other purpose than set forth in this policy.
Vivastream uses the information we collect to:
- Provide you with access to Vivastream Services, as well as any other services, support, or information you have requested
- Operate and improve our websites and Services, and diagnose related problems
- Personalize our Website, Services, Marketing and Communications to your likely interests and needs
- Send you business messages such as those related to payments or expiration of your subscription or access to data
- Conduct market research about our customers, their interests, and the effectiveness of our marketing campaigns
- Inform our partners of your business-related interests
- Help our advertising partners better understand the audience they are reaching
- Combine information we collect about you with other public or private information sources in order to provide you with Communications that may be relevant to you
- Aggregate anonymous data from our Services used for benchmarking and to improve the Services
We intend to use User Information for purposes of supporting your relationship with Vivastream, which may entail Sites and Services that are suitable to your needs. If you decide that we should not use your personal User Information to contact you, please let us know and we will not use that information for such purpose. Do not submit any User Information if you are less than 18 years of age.
Vivastream may use User Information for the following purposes: communicating with you, customers, prospects, partners, and others; provision, personalization and customization of Vivastream Sites and Services; assessing performance and making assessments about future purchases; performing marketing activities directly or through a business partner and otherwise communicating information regarding Vivastream Services (where permitted by law); providing registration for and participation in training, events, webinars and conferences; and for facilitating online employment application process.
Vivastream reserves the right to use or disclose information provided as required by law such as to comply with a subpoena, or similar legal process, or if it reasonably believes in good faith that use or disclosure is necessary to protect Vivastream rights, to protect your safety or the safety of others, investigate fraud, or respond to a government request.
If Vivastream is involved in a merger, acquisition, or sale of all of a portion of its assets, you will be notified via a notice on our Sites or the Site to which the change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information applies.
When you submit inquires on our Sites, we obtain information about you from third party sources to identify your state and country, so that your inquiries may be directed to the appropriate representative.
Vivastream is concerned with the security of your User Information and is committed to taking reasonable steps to protect it from unauthorized access and use of that personal information. To that end, we encrypt the transmission of your sensitive personal information including your login credentials. Additionally, we put in place the appropriate physical, electronic and managerial policies and procedures designed to secure your personal User Information. No method of transmission over the Internet, or method of electronic storage, is one hundred percent secure. Therefore, while we strive to use commercially acceptable means to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, we cannot guarantee its absolute security.
Individuals may contact the Vivastream Privacy Contact identified below to review User Information about them. Vivastream reserves the right to take reasonable steps to authenticate the identity of any such individual seeking access to User Information.
Access, Usernames and Passwords.
Access to certain content on our Sites may be allowed under a written agreement between you and Vivastream, and may require a username or password issued by Vivastream. In some cases, failure to provide personal information may prevent you from accessing certain Vivastream Sites or Vivastream Services. By accessing and using our protected and secured Site(s), you agree to maintain the confidentiality of the username and password you selected to access such site(s) and consent to our standard terms and conditions applicable to Vivastream Services.
Although we are not obligated to do so, we may review your communications with respect to the Sites and Services to determine whether you comply with the applicable terms of Vivastream Services. Vivastream will not have any liability or responsibility for the content of any communications you provide, or for any errors or violations of any laws or regulations by you.
As is true of most Sites, we gather certain information automatically and store them in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or Site functionality.
Local Storage (LS) such as HTML5 are used to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSs.
Web beacons are a clear graphic image of 1×1 pixel that is delivered through a web browser usually as part of a web page request or an email. Web beacons operate as a tag that records an end users interaction with a web site or email.
Cookie is a small data file that a web site can generate and transfer to a visitor’s computer or another device. A cookie contains information such as your username and password that helps us recognize the pages you have visited, improve user experience and future visits as well as direct more relevant advertisements, and can be used for a lot of different purposes. A cookie cannot read data off your hard drive or read cookie files created by other web sites. Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser. Please note that our Sites may not be available or work properly once cookies are disabled. For detailed information on the type of cookies we use and the purposes for which we use them, read the cookie information below.
Google uses various different types of cookies to run Google websites and Ads-related products. User Information collected by the Google cookies may be transmitted to and stored on Google servers anywhere in the world in accordance with Google privacy practices. To see an overview of privacy at Google and how this applies to these Google cookies, visit http://www.google.co.uk/intl/en/analytics/privacyoverview.html. You may opt out of Google tracking by visiting https://tools.google.com/dlpage/gaoptout.
Access to Information and choice
If your personal information changes you may email us to have it [corrected, updated, amended or removed] at support@Vivastream.com or send the inquiry by postal mail at the address listed below. We will respond to your request within a reasonable time. We will retain your information for as long as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.